Dirty Money isn't mass-produced. Every item is made to order, built specifically for you the moment you purchase. That's the trade-off for exclusivity — it also means our return policy looks different from a standard retailer.
No Returns or Exchanges
Because each piece is custom-produced for your order, we do not accept returns or exchanges for reasons such as:
- Change of mind
- Incorrect size ordered (please check our size chart carefully before purchasing)
- Ordering the wrong item
We're not able to resell custom, made-to-order goods, so we ask that you review sizing and details closely before checking out. If you're between sizes or unsure, reach out to us at support@dirtymoneyclub.com before you order — we'd rather help you get it right the first time than deal with a return after.
Defects & Misprints
We stand behind the quality of what we put out. If your item arrives defective, damaged, or misprinted, we'll make it right.
To request a resolution:
- Email at support@dirtymoneyclub.com within 15 of delivery
- Include your order number
- Include a clear photo of the defect or issue
- Include a brief description of what's wrong
Once reviewed, we'll offer either a replacement or store credit for verified defective merchandise. We aim to respond within [3-5 business days].
Lost or Delayed Packages
If tracking shows your order as delivered but you haven't received it, or if it appears lost in transit, contact us at support@dirtymoneyclub.com and we'll help you sort it out with the carrier.
For international orders, please note that customs delays are outside of our control and are not treated as lost shipments — see our Shipping Policy for details.
Order Cancellations
Since production starts shortly after checkout, cancellation requests can only be honored within 5 hours of purchase. Reach out immediately at support@dirtymoneyclub.com if you need to cancel.
We built this brand on discipline and standing behind what we make. If something's genuinely wrong with your order, we'll fix it — no games, no runaround.
